Refund policy

Return & Refund Policy

Last Updated: July 2026

At Vebra Beauty, we are committed to providing premium beauty technology and outstanding customer service. If you are not completely satisfied with your purchase, we're here to help.

24-Day Return Guarantee

We offer a 24-day return period from the date your order is delivered.

To qualify for a return, your item must:

✔ Be returned within 24 calendar days of delivery

✔ Be unused or only minimally tested

✔ Be in its original packaging

✔ Include all accessories, manuals and charging cables

✔ Be accompanied by proof of purchase

Items returned without original packaging or with missing accessories may be subject to a partial refund or may not qualify for a refund.

Hygiene & Safety

For health and hygiene reasons, the following products cannot be returned once they have been used unless they are defective:

• LED Therapy Masks

• Facial & Neck Beauty Devices

• Hair Styling Brushes

This policy complies with the Consumer Protection Act regarding hygiene-sensitive products.

If the product is faulty, damaged or defective, your rights under South African law remain fully protected.

Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Faulty
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 48 hours of receiving your order.

Include:

• Your order number

• Photos of the product

• Photos of the packaging

• A brief description of the issue

We may request additional photographs before approving a replacement or refund.

Faulty Products

Under the South African Consumer Protection Act, consumers have rights regarding defective products.

If your product develops a manufacturing fault within 6 months of delivery (and has been used under normal conditions), we will assess the item and, where applicable, provide one of the following remedies:

  • Repair
  • Replacement
  • Refund

Normal wear and tear, accidental damage, misuse, abuse, unauthorized repairs, improper storage or failure to follow instructions are not considered manufacturing defects.

Items That Cannot Be Returned

Returns will not be accepted for:

• Products damaged by misuse

• Cosmetic or accidental damage

• Water damage (unless specifically designed to be waterproof)

• Products modified or repaired by third parties

• Missing accessories or packaging

• Gift cards

• Clearance or final-sale items (unless faulty)

• Hygiene products that have been used

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless required by law or where the return results from our error.

Return Shipping

If the return is due to:

Our Error

We will cover the return shipping costs.

Examples:

  • Wrong product sent
  • Faulty item
  • Damaged during shipping

Change of Mind

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

We recommend using a tracked courier service, as Vebra Beauty cannot be responsible for parcels lost during return shipping.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it must follow the standard returns process.

Exchanges

We currently exchange products only for:

  • Manufacturing defects
  • Shipping damage
  • Incorrect items supplied

If you would like a different product or colour, please return your order (where eligible) and place a new order.

Proof of Purchase

To process any return, refund or warranty claim, proof of purchase is required.

Consumer Rights

Nothing in this policy limits or excludes any rights you have under the South African Consumer Protection Act (CPA) or any other applicable law.

Contact Us

Vebra Beauty

📧 Email: support@vebrabeauty.co.za

🌐 Website: www.vebrabeauty.co.za 

Response time: 1–2 business days