Shipping policy

Shipping Policy

Last Updated: July 2026

At Vebra Beauty, we're committed to delivering your order safely and efficiently. Please read our shipping policy before placing your order.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, launches, or peak shopping seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery time is:

5–11 Business Days

Delivery times are estimates only and begin once your order has been dispatched.

Business days exclude weekends and South African public holidays.

Some remote or outlying areas may require additional delivery time.

Courier Partner

All orders are shipped via:

Aramex Store to Door

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.

Delivery Areas

We currently deliver throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, Vebra Beauty may offer free shipping promotions.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Courier operational delays
High parcel volumes
Weather conditions
Public holidays
Load shedding
Road closures
Industrial action
Natural disasters
Incorrect delivery information supplied by the customer
Events beyond our reasonable control

Vebra Beauty is not responsible for courier delays that occur after an order has been handed over to our delivery partner.

However, we will gladly assist customers in tracking parcels and liaising with the courier where possible.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details are accurate before completing their purchase.

Vebra Beauty cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information.

Failed Deliveries

If a delivery cannot be completed due to:

Incorrect address
Customer unavailable
Parcel not collected
Refused delivery

the parcel may be returned to us.

Any additional shipping costs required to resend the parcel will be the responsibility of the customer unless the failed delivery resulted from our error.

Lost or Damaged Parcels

If your parcel arrives damaged, please notify us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the damaged packaging
Clear photographs of the damaged product

If a parcel is confirmed as lost in transit by the courier, we will work with the courier to investigate and provide an appropriate resolution in accordance with applicable law.